Operations: Frequently Asked Questions

What are the Radcliffe recycling policies?

The Radcliffe Institute takes pride in its award-winning recycling program.  Please help us make a difference by continuing this tradition.

Each Radcliffe building is equipped with blue recycling receptacles. Items that can be recycled include:

How do I contact University Police and Radcliffe security?

Call Harvard University Police at 5-1212 for any emergency twenty-four hours a day, seven days a week.

Radcliffe has a security guard on seven nights a week from 4 p.m. to 12 a.m. The guard is based in Agassiz House but makes rounds of all Radcliffe buildings. The Agassiz guard desk phone number is 5-8984. The security guard can assist with lockouts or other security concerns.

How do I place a Workrequest?

All non-urgent building and maintenance requests should be submitted through workrequest@radcliffe.edu

Urgent requests should be phoned into the Workrequest office during regular business hours of 9 a.m.–5 p.m. at 617-495-8187. Urgent requests include clogged toilets and drains, broken locks, or other hazardous situations.

Who do I contact for after-hour emergencies?

After Hours Emergency Maintenance issues should be sent to the Control Center at 617-495-5560 between 5 p.m. and 9 a.m.

Call the Control Center if you have an urgent maintenance problem after 5 p.m. weekdays, weekends, or holidays. All non-urgent evening and weekend maintenance requests should be submitted to workrequest@radcliffe.edu.  Workrequest will respond on the next business day.

Who do I contact for IT assistance?

Contact the UIS Help Desk at 5-8411.

For copier problems, jams, or replacement toner cartridges, contact IKON directly at: http://www.ikon.com/extranet/harvard/home.asp. You will need the copier ID number, which can be found on the front of the machine.